GENERAL TERMS AND CONDITIONS OF USE AND SALE

TOMMY HILFIGER

In placing your order you accept the following general terms and conditions.

I. APPLICABILITY

These general terms and conditions (the "Conditions") apply to:

a) the use of any information, pictures, documents and/or other services on the following online stores at ae.tommy.com, sa.tommy.com, kw.tommy.com, bh.tommy.com, om.tommy.com, qa.tommy.com and their different versions (each a "Website"); and

b)the purchase of products on a Website.

In these terms and conditions, the expressions 'we', 'us' and 'our' are a reference to Apparel Group LLC, operator of the Websites.

II. TERMS OF USE OF WEBSITE

DATA PRIVACY

All personal data is treated confidentially, and your rights to protection of your justified concerns are observed strictly in accordance with legal requirements. For more information, please see Annex 1 here to, which includes our privacy notice and cookie notice.

EXCLUSION OF LIABILITY FOR EXTERNAL LINKS

The Website may provide links to external Internet sites. We have no influence on the layout or content of the linked pages and dissociates ourselves expressly from all contents of all linked pages of third parties. We shall not be liable for the use or content of Internet sites that link to this site or which are linked from it. Our privacy notice and cookie notice does not apply to any collection and processing of your personal data on or through such external sites.

INFORMATION ON THE WEBSITE

The information on the Website is for general information purposes only and does not constitute advice. Even though We have composed the Website with care, the information, texts, documents, graphics, movies, music and/or other services/information on it may contain errors or be otherwise incorrect or incomplete. We do not guarantee that the Website and/or the information is free of errors, defects, malware and viruses or that the Website and/or Information is correct, up to date and accurate.

We shall not be liable for any damages resulting from the use or inability to use of the Website, including damages caused by malware, viruses or any incorrectness or incompleteness of such information or the Website, unless such damage is the result of any willful misconduct or from gross negligence on the part of us.

We shall further not be liable for damages resulting from the use of (or the inability to use) electronic means of communication with this Website, including – but not limited to – damages resulting from failure or delay in delivery of electronic communications, interception or manipulation of electronic communications by third parties or by computer programs used for electronic communications and transmission of viruses.

INTELLECTUAL PROPERTY

All brand names, logo, product names and titles used on the Website are trade marks or trade names of Tommy Hilfiger Licensing B.V. or licensed to Tommy Hilfiger Europe B.V. or third party trade mark or trade name holders. You are not allowed to use or reproduce any such trade marks, logo or trade names as this may constitute an infringement of the holder’s rights.

All Website design, texts, documents, movies, music and/or other services and the selection and arrangement thereof, and all software compilations, underlying source codes, software and all other material on this Website are the copyrights of us and/or our suppliers and subcontractors.

You are only allowed to electronically copy and to print in hard copy portions of the Website to the extent this is necessary for the purpose of placing an order with us, of for using the Website as a shopping resource. You are not allowed to make any other use of the information and materials on this Website, including reproduction for purposes other than the one mentioned above, modification, distribution or republication. Should you wish to use materials or information from this Website, you need our prior written approval to do so.

PRIVACY NOTICE AND COOKIE NOTICE

We collect and processes the personal data of the visitors of the Website according to the  privacy notice  and  cookie notice

UNSOLICITED IDEAS

In the event you post unsolicited ideas and/or materials whether consisting of texts, images, sounds, software, information or otherwise (Materials) on this Website or send these to us by e-mail or otherwise, we shall be entitled to use, copy and/or commercially exploit such Materials to the fullest extent and free of charge and we shall not be bound by any confidentiality obligation in respect of such Materials.

You hereby indemnify and hold us harmless from and against all actions, claims and liabilities, suffered, incurred or sustained by us as a result of the use and/or exploitation of the Materials infringing the (intellectual property) rights of any third party or otherwise being unlawful towards a third party.

III. TERMS OF SALE

ELIGIBILITY AND ORDERING

You can order as a registered user or as a guest. You need an email address to place an order, and you may need to set your browser to accept both cookies and pop-ups in order to be able to use all the functionalities of the Website, which includes adding products to your shopping cart and submitting your order.

Ordering. The products offered on the Website represent an offer to purchase products from Us based on the data provided on the Website.

When you submit an order, we will send you an email acknowledging receipt of your order ("Order Confirmation"). This does not mean that we have accepted your order. Our acceptance of the order takes place when the products are shipped to you – we will send you an email confirming that the products have been shipped ("Shipping Confirmation").

Products on the Website have stock and are ready to be sent. Any sizes that are out of stock are marked as unavailable. We may have stock issues from customers ordering products at the same time. When we are unable to ship an item already ordered, we may cancel that part of your order and you will be reimbursed or not charged accordingly, depending on your payment method. We work hard to keep our stock levels as accurate as possible. Occasionally, errors may occur. Our online collection is regularly replenished so it's worth checking back with us regularly.

If you have placed an order in error, or would like to cancel an order before it is delivered, please immediately contact our customer service team. We will do our best to assist you any way it can.

Please note that we cannot make or accept any changes (address, size, color) once your order has been placed.

Fulfillment of all orders on the Website is subject to availability. We explicitly reserve the right not to accept your order for any reason. We also reserve the right to cancel an order by written notice to you in the following situations (not limitative), without being liable for any damages or costs other than repayment of any amount received from you in relation to the order we have cancelled:

• The product is not available
• Your billing information is not correct or not verifiable
• Your order is flagged up by our security systems as an unusual order or an order susceptible of fraud
• We could not deliver to the address provided by you
• Due to circumstances or events beyond our control.

PAYMENT

Payment method.

Payment method.
You can pay for the products by debit, credit card , cash on delivery, Club Apparel points and store credits as may be applicable in your country.

If you have a promotion code, please enter it in the shopping bag page in the ‘Promotion code’ field and click on ‘Apply’. Please check the expiry date of your promotion code before using it. Please note that you cannot use more than one promotion code for the same purchase. Please note that if using promotion codes on products on sale and the total discount is higher than 50% of the original price the promotion code might not be applicable. Every promotion code is valid for one time use only, unless stated differently. It is not possible to combine promotional codes.

Data check.
During the payment process We may perform credit checks. Based on the outcome thereof We may change, adjust or decline an order and/or the selected payment method. In most cases We will offer you the option to select a different payment method. Our customer service team will not be informed of the outcome of credit checks.

Your total price.
The total price specified in the final checkout screen includes tax and shipping costs. This price will be recorded in the Order Confirmation. If paying by credit card, the total amount for your entire order will be reflected on your bank statement.

Price changes.
The prices of the products will be as displayed on the Website. Prices may change from time to time, but changes will not affect any order which we have confirmed in the Order Confirmation.

Delivery.
As a rule, delivery time is 2 to 7 working days after shipping the order. See our delivery information for more details.

If the delivered products have obvious material or production defects, including damage caused by transport, please notify us of such defects immediately by email or phone. Not doing so will not affect your legal rights.

Retention of Ownership.
You are responsible for the products following delivery of the products to the address you gave us. The products remain Our property until payment is made in full.

RETURN AND CANCELLATION AND PROMOTIONAL OFFERS

Returning defective products.
You may return products delivered to you that are defective, misdescribed or otherwise not in conformity with your order. You can do so within 14 days after you receive the order. In the event your claim is justified, the purchase price and the shipping costs will be refunded. For practical information on how to return, see our return information.

Your right of withdrawal.
All products purchased on the Website may be returned within the following time frame at your own risk: within 14 days after the day on which the product(s) come into your physical possession (or into the possession of a third party other than the carrier and indicated by you)

To exercise your cancellation right, you need to (i) inform us of your intention to return the product(s) following the instructions below; and (ii) physically return such product(s) to us. If you return the product(s) by mail, you will have returned the products on time if you have delivered the product(s) to the carrier within the aforementioned 14 days’ period.

If you cancel your order, we will reimburse you all payments received from you, including the costs of standard delivery and administration fees (if applicable), without undue delay and in any event not later than 14 days as of the day on which we are informed about your decision to return the products. We may however withhold reimbursement until we have received the products back or until you have supplied evidence of having sent back the products, whichever is the earliest. The following products may not be returned: underwear, swimwear, gift cards, perfumes and make-up (unless in original sealed wrapping).

Please note that products that you have bought from online can also be returned to our stores in your local area by displaying your online invoice. Please make sure that you do not have returns from multiple orders in one parcel to ensure that you get your refund as quickly as possible.

Returned products must be returned in the same condition as they were sent – and must have their original label. We will not accept or refund products that have been worn or washed. If the products have deteriorated due to a more extensive use, we reserve the right to send the product back to the shipper.

How to exercise your right of cancellation.
To exercise your right to cancel your order, you must inform us with a clear statement about your decision to exercise your right to cancel. You can inform us in the following ways:

(a) Use our online cancellation form, which is available at link; or

(b) Send us an email at TommyCustomerService@appareluae.com Please provide your name, home address, details of the order and, where available, your phone number and email address.

How to return.
To help us serve you better please make sure that you fully complete the returns form. It is important that you state the reason for returning each item you return to us. Stick the returns label to the box and if using the box that we sent to you, make sure that the return label covers the original label used to ship the parcel to you.Please read our return information carefully.

No exchange.
We do not offer an exchange service. Once the products received and quality check done, our customers service team will deliver the size available free of cost. You can of course return any product that you are not fully satisfied with, for which a refund will be issued. If you would like another product,color or size, please place a new order.

Refunds.
Once your returned products have been checked and inspected at our warehouse, you will receive a refund e-mail notification, if a refund will be made. Your refund will be paid in store credits or to the same card or account that was used to place the order without undue delay.

Refunds usually take up to 8-10 working days to appear on your statement. The length of time depends solely on your card company’s policies. You can always check your refund status by contacting your card issuer.

In order to get a full refund it is important that we receive the returned products in the state in which you received them: the returned products must be complete, unworn, unwashed and have all the product labels and tags intact.

Birthday special coupons:
Members registered with their birthdays on our website will receive special coupons for use during their birthday month over an email,

1.This promo code is only applicable for signed-in users.

2.The promo code is single-use only.

3.Exclusions may apply on select products.

4.The member/user can choose to apply the coupon at the cart while they place their order.

5.In the event of cancellation/return this special coupon cannot be reused.

6.This over is exclusive for users who have added their birthday details in their ‘My Account < My Details’ section before the start of the birthday month for the running year.

HELLOTOMMY

1.This promo code is only applicable for signed-in users.

2.The promo code is single-use only.

3.Exclusions may apply on select products.

The maximum discount applicable per order is 50 AED/ SAR/ QAR and 5 KWD/ BHD/ OMR

4.The user can choose to apply the coupon at the cart while they place their order.

5.In the event of cancellation/return this special coupon cannot be reused.

OTHER PROMO CODES

You may apply any other coupon code received via our communication channels in the 'Got a Promo Code?' section in you cart. The following conditions may apply on the promocode.

1.The promo code is only applicable for signed-in users.

2.The promo code is single-use only.

3.Exclusions may apply on select products.

4.In the event of cancellation/return this special coupon cannot be reused

5.The promocode may not be combinable with another promotion.

IV. MISCELLANEOUS

APPAREL GROUP LLC

CONTACT INFORMATION

Apparel Group
P.O. Box No. 261873
Jebel Ali Free Zone
Dubai, United Arab Emirates

Telephone: +971 80086669
Timings: Daily 09.00 am - 09:00 pm
E-mail: tommy@apparelgroup.com

CHANGES TO THESE GENERAL TERMS AND CONDITIONS

If we decide to change these general terms and conditions, we will post the changed terms and condition on the Website. You are advised to regularly check whether they have changed. These terms and conditions were last modified in July 2019.

GOVERNING LAW AND JURISDICTION

These general terms and conditions are governed by the laws of the United Arab Emirates, but excluding the Vienna Convention for the International Sale of Goods. The competent court in Dubai, UAE shall have exclusive jurisdiction to settle any dispute in connection with these general terms and conditions without prejudice to the right of appeal to the higher Courts.

ANNEX 1

2.PRIVACY NOTICE

This policy is effective as of September 2024.

Apparel Group and its affiliated brands/ partners (hereafter referred to as ‘Apparel Group’, ‘We’, ‘we’, ‘our’, ‘us’), respects the privacy of its Users (“User,” “your,” or “you”). This Privacy Policy (“Policy”) explains how we collect, process, disclose, and safeguard your data when you use Apparel Group and its affiliated brands/ partners websites, applications (“Platform”).

What Personal Data do we collect?

We collect your personal data relating to your identity, demographics when you use the Platform. Some of the data that we may collect includes but is not limited to data provided to us during sign-up/registering or using our Platform such as name, date of birth, address, contact number, email ID and any such data shared as proof of identity or address.

Some of the sensitive personal data may be collected with your consent, such as your bank account or credit or debit card or other payment instrument information or physiological information (in order to enable use of certain features when opted for, available on the Platform to assist you with your shopping experience) etc. all of the above being in accordance with Personal Data Protection Law, KSA.

Our primary goal in doing so is to provide you with a safe, efficient and customized experience. In general, you can browse the Platform without telling us who you are or revealing any personal data about yourself. Once you give us your personal data, you are not anonymous to us. Where possible, we indicate which fields are required and which fields are optional. You always have the option to not provide data, by choosing not to use a particular service or feature on the Platform. We may track your buying behavior, preferences, customer call data records, device location, browsing history, URL, IP Address and other data that you choose to provide on our Platform. We use this data to do research on our users' demographics, interests, and behavior to better understand and serve our users. This data is compiled and analyzed on an aggregated basis.

If you enroll into our loyalty program, surveys or participate in third party loyalty program or surveys offered by us, we will collect your personal data such as name, contact number, email address, communication address, date of birth, gender, PO Box / zip code, lifestyle information and demographic details which is provided by you. Participation in these surveys is voluntary. You may be redirected to third party partner websites/ platforms via our Platform for participating in such loyalty programs or surveys. When such a third-party partner collects your personal data directly from you, you will be governed by their privacy policies. We shall not be responsible for the third-party partner’s privacy practices or the content of their privacy policies, and we request you to read their privacy policies prior to disclosing any data.

If you choose to post messages, photos, gift card message box, or leave feedback/product review or if you use voice commands to shop on the Platform, we will collect that data you provide to us. Furthermore, we may use the images shared by you. Note that such messages posted by you will be in public domain and can be read by others too, please exercise caution while posting such messages, personal details, photos and reviews. We retain this information as necessary to resolve disputes, provide customer support, internal research and troubleshoot issues as permitted by law.

If you send us personal correspondence, such as emails or letters, or if other users or third parties send us correspondence about your activities or postings on the Platform, we may collect such data. While you can browse some sections of our Platform without being a registered member, certain activities (such as placing an order or consuming our online content or services or participating in any event) require registration. We may use your contact data to send you promotional or marketing offers based on your previous orders or preferences.

If you receive an email, notifications/ website links/ a call from a person/association claiming to be from Apparel Group seeking any personal data like debit/credit card PIN, net-banking or mobile banking password, we request you to never provide such data. We at Apparel Group or our affiliate logistics partners do not request you for such data. If you have already revealed such data, report it immediately to an appropriate law enforcement agency.

How do we use your Personal Data?

We use personal data to provide the services you request. To the extent we use your personal data to market to you, we will provide you with the ability to opt out. We use your personal data to assist sellers and business partners in handling and fulfilling orders; enhancing customer experience; to resolve disputes; troubleshoot problems; help promote a safe service; collect money for our product or services; inform you about offers, products, services, and updates; customize your experience; detect and protect us against error, fraud and other criminal activity; enforce our terms and conditions; conduct marketing research, analysis and surveys; and as otherwise described to you at the time of collection of data. We will ask for your permission to allow us access to your text messages (SMS), instant messages, contacts in your directory, camera, photo gallery, location and device information: (i) to send commercial communication regarding your orders or other products and services (ii) enhance your experience on the Platform and provide you access to the products and services offered on the Platform by sellers or affiliates. You understand that your access to these products/services may be affected if you do not provide us with your consent.

In our efforts to continually improve our products and services, we collect and analyze demographic and profile data about users' activity on our Platform. We identify and use your IP address to help diagnose problems with our server, and to administer our Platform. Your IP address is also used to help identify you and to gather broad demographic information. (in accordance with Article 4, Implementing Regulations, KSA)

Who do we share your Personal Data with?

We may share your personal data internally within Apparel Group, our other corporate entities, and affiliates to provide you with access to the Platform. These entities and affiliates may market to you unless you explicitly opt-out. We may disclose personal data to third parties such as prepaid payment instrument issuers, third-party reward programs and other payment opted by you. This disclosure may be required for us to provide you services and products, to comply with our legal obligations, to enforce our user agreement, to facilitate our marketing and advertising activities, to prevent, detect, mitigate, and investigate fraudulent or illegal activities.

We may disclose personal and sensitive personal data to government agencies or other authorized law enforcement agencies if required to do so by law or in the good faith belief that such disclosure is reasonably necessary to respond to subpoenas, court orders, or other legal process.

We may disclose personal data to law enforcement offices, third party rights owners, or others in the good faith belief that such disclosure is reasonably necessary to: enforce our Terms or Privacy Policy; respond to claims that an advertisement, posting or other content violates the rights of a third party; or protect the rights, property or personal safety of our users or the general public.

We and our affiliates will share/ sell some or all your personal data with another business should we (or our assets) merge with, or be acquired by that business, or reorganization, restructuring of business. Should such a transaction occur, that other business (or the new combined entity) must follow this Privacy Policy regarding your personal data.

How do we keep your Personal Data secure?

We have implemented reasonable technical and organizational measures to protect the data we collect about you in compliance with our legal privacy and contractual obligations. We also seek appropriate contractual protection from our partners regarding their collection, use or treatment of your data. Unfortunately, no system is 100% secure, and we cannot ensure or warrant the security of any data you provide to us. To the fullest extent permitted by applicable law, we do not accept liability for unauthorized disclosure.

By using our Platform or providing personal data to us, you agree that we may communicate with you electronically regarding security, privacy, and administrative issues relating to your use of our Platform. If we learn of any breach, we may notify you electronically, by posting a notice on our Platform or by mail. (In accordance with Article 20, Personal Data Protection Law, KSA)

How long do we keep your data?

We retain data collected in the context of our Platform for a period of up to 5 Years, unless otherwise required by law or applicable contract.

We may retain the data as per the instructions of our customers or partners who provide such data or as required to fulfil our contractual obligations. In case any information is provided by you in participation of a survey, we will only retain your personal data for as long as necessary to fulfil the purposes we collected it for.

After the applicable retention period, we will only retain and may only use your data: (i) in an aggregated or anonymized format; (ii) to comply with our legal obligations; and (iii) to resolve disputes and enforce agreements. Please note that the use cases stated in this provision will apply as an exception to your data subject or consumer rights related requests. (in accordance with Article 4, Implementing Regulations, KSA)

Choice to Opt-Out

We provide all users with the opportunity to opt out of receiving non-essential (promotional, marketing-related) communications from us. If you do not wish to receive promotional communications from us, please unsubscribe by clicking on the unsubscribe link in the email. (in accordance with Article 28, Implementing Regulations, KSA)

Do we transfer your data outside KSA?

We may share your data with our corporate entities, affiliates, logistic partners (if your order must be shipped outside the KSA borders), marketing channels and other third parties described above who are based in countries outside KSA, subject to any contractual or legal requirements. You agree that all data processed by us may be transferred, processed, and stored anywhere in the world.

While some countries may not have data protection laws that are equivalent to Personal Data Protection Law, KSA, we will take reasonable measures to protect your data in accordance with this Privacy Policy.

Advertisements

We use third-party advertising companies to serve ads when you visit our Platform. These companies may use data (not including your name, address, email address, or telephone number) about your visits to our Platform and other websites. You have an option to opt-out from tracking of personalized advertising using the “opt out of Ads Personalization” settings using your device’s settings application.

Use of Children Data

Use of our Platform is available only to individuals who can form a legally binding contract. We do not knowingly solicit or collect personal data from children under 18. If you have shared any personal data of children under the age of 18 years, you represent that you have the authority to do so and permit us to use the data in accordance with this Privacy Policy, at your sole liability.

Data Deletion and Retention

You have an option to delete your account by visiting your profile on our Platform, this action would result in you losing all information related to your account. You can also write to us at dpo@apparelgroup.com. By deleting your account, you will not be able to access your order history, your preferences, details of any pending orders, exchanges, return or refunds, coupons or benefits from loyalty programs. We may, in the event of any pending grievance, claims, pending shipments or any other service, refuse or delay deletion of the account. Please note that deletion of account will not be retroactive and will be in accordance with the terms of this Privacy Policy and applicable laws.

To access the Platform again you would need to register as a new user. We retain your personal data for a period no longer than is required for the purpose for which it was collected or as required under any applicable law. However, we may retain data related to you if we believe it may be necessary to prevent fraud; to enable us to exercise its legal rights and/or defend against legal claims; or for other legitimate purposes. We may continue to retain your data in anonymized form for analytical and research purposes. (In accordance with Article 18, Personal Data Protection Law, KSA)

Your Rights

You consent and ensure that the personal data you share with us is accurate and, where necessary, kept up to date. You may access, rectify, and update your personal data directly through the functionalities provided on the Platform. You have an option to withdraw your consent by writing to us at dpo@apparelgroup.com. We may verify such requests before addressing them. Your withdrawal of consent may hamper your access to the Platform. You understand that we may take 30 days to address or notify you the reason for delay in addressing your request. (In accordance with Article 3, Implementing Regulations, KSA). We shall take all reasonable steps to address your requests for any amendments to your personal data.

Consent

By visiting our Platform or by providing your data, you consent to the collection, use, storage, disclosure and otherwise processing of your data on the Platform in accordance with this Privacy Policy. If you disclose to us any personal data relating to other people, you represent that you have the authority to do so and permit us to use the information in accordance with this Privacy Policy. You, while providing your personal data over the Platform or any partner platforms, consent to us (including our other corporate entities, affiliates, technology partners, marketing channels, business partners and other third parties) to contact you through SMS, instant messaging apps, call and/or e-mail for the purposes specified in this Privacy Policy. (In accordance with Article 4, Implementing Regulations, KSA and Article 2, Regulation on Data Transfer, KSA))

Changes to this Privacy Policy

Please check our Privacy Policy periodically for changes. We may update this Privacy Policy to reflect changes to our data handling practices. We will alert you to significant changes by placing a notice on our Platform or by email when required by applicable law.

Data Protection Officer

If you have a data subject access request, query, concern, or complaint in relation to collection or usage of your personal data under this Privacy Policy, please contact write to us at dpo@apparelgroup.com.

Customer Support: You can also reach our customer support team to address any of your queries or complaints at customersupport@apparelgroup.com.

3.OUR DIGITAL MARKETING ACTIVITIES

Based on your on- and offline purchase history and your behaviour on website, app and chatbot(s), we will set-up and maintain your personal digital marketing profile. We can also try and infer data regarding you as a person by matching your data profile with customers that have a similar profile.

We use your digital marketing profile and customer look-alike profile to target a similar audience of consumers to make sure that we only show you advertisements that will most likely suit your personal taste. This is called targeted advertising. The more successful we are in targeted advertising, the higher our (prospective) customer satisfaction.  In order to support our targeted advertising we make use of a Data Management Platform, DMP. A DMP is a third party platform that processes data that is derived from your online behaviour on our website, apps and the way you react to advertisement to come to insights that can help us create relevant targeted advertising. The platform links data that is derived from your online behaviour on our website through an online identifier especially created for the purpose of supporting us for this purpose and to be as relevant as possible. The identifier enables us to individualise your behaviour.

Although the DMP profile exists in parallel to your personal digital marketing profile, we do export information from the DMP to your personal digital marketing profile and vice versa. We can furthermore complete and amplify your DMP profile with data from third party DMPs or by adding data from data vendors. For instance, data regarding the weather can be added to the DMP, helping us to show advertisements on items that are appropriate to your local weather. These second and third party data sources change regularly. If you would like to know what data sources we use in the DMP at any given point in time please send a request to the e-mail address indicated at the bottom of this privacy notice.

Targeted advertising achieved by using your data as explained, may result in us showing specific (targeted) advertisements on Facebook, Google properties, online properties of so-called affiliate parties and other online locations. We may also use retargeting to show you a targeted advertisement on a third-party website that is linked to an event on our website or app, for example your failure to complete a specific purchase. Our advertisements may also lead to the addition of your personal data to advertising profiles that third parties maintain about you. Facebook, Google and other online actors can independently register your use of our advertisements. 

You can request us to remove your digital marketing profile by sending us an e-mail to the contact e-mail address that is displayed below. Please note that this is only possible if you have a personal account. 

4. FOR WHICH PURPOSES DO WE PROCESS YOUR PERSONAL DATA?

Your personal data will be processed for the following purposes:
a) To fulfil your orders, this includes answering your queries on the phone, post, via e-mail or online via chat;
b) To validate whether your personal data is not associated with fraudulent debit/credit card usage or excessive debit/credit card charge backs;
c) To provide effective targeted advertising to you. Effective targeted advertising is advertising optimized to your (inferred) personal preferences. Targeted advertising includes both online advertisements and advertisements in direct marketing communications; 
d) If you have opted-in and thus agreed to receive these; send direct marketing messages to you and monitor your interaction with these messages;
e) To further improve the functionality and the responsiveness of our chatbot(s); 
f) To perform social listening. Social listening is performed to enable us to have a general view of the opinion of people about us and our brands and to get an idea of relevant online influencers;
g) To administer the membership of our loyalty program when launched
h) To compose future item collections that meet your requirements and those of other customers;
i) To fulfil our legal obligations, for example our financial bookkeeping obligations; 
j) To improve your user experience i.e. provide clear information, guidance to complete purchase etc.;
k) To service personalized content (e.g. product, size recommendations) across the website;
l) To provide high level of service, so when you contact us we can support you with reference to your interactions with the brand;
m) To enable the technical and functional management of our websites and our app (including maintaining information security), for example by identifying parts of the websites that have a low latency;
n) All of the above also applies to small businesses.

5. WHAT PROCESSING GROUNDS DO WE UTILIZE?

The way we process data is based on four processing grounds: (i) the performance of the purchase agreement between you and us for one or more items, (ii) to perform one or more of our legal obligations, (iii) your consent and (iv) our legitimate interest. These processing grounds may be combined whenever appropriate. When we request your consent, you may withdraw it at any time. The legitimate interests that we pursue is our interest to sell more items to you and make sure that these items are to your liking. For instance, when we validate whether your personal data is not associated with fraudulent credit card use or excessive credit card charge backs, this is because we want to avoid delivering an item to you without receiving the purchase price in return. Also social listening is performed to enable us to have a general view of the opinion of people about us and our brands and to get an idea of relevant online influencers. 

If you fail to provide the obligatory data we request from you in the context of a purchase, the consequence of such failure is that the purchase cannot be completed.

6. WHO HAS ACCESS TO YOUR PERSONAL DATA?

Your personal data can be accessed by our employees to the extent that this access is required to enable them to perform their work for us. In addition, your personal data can be accessed by our external service providers, Tommy Hilfiger Europe B.V. and hosting company in Ireland. All third parties that we work with, that have access to your personal data, are subject to data processing agreement(s) that guarantee(s) that this data is exclusively processed for the purposes listed above.

If specifically required, by applicable law we may provide your personal data to regulatory authorities, police, justice department, fiscal authorities and other authorities assigned with investigative powers pursuant to applicable law.

7. DO WE TRANSFER YOUR DATA OUTSIDE OF THE COUNTRY?

Yes, your personal data may be transferred to the brand owners and to one or more of our other service providers. This transfer is required to enable you to visit our website(s), make an online purchase with us and for back-up purposes. Currently our website(s) are hosted in Ireland.

8. InformaTION RETENTION PERIOd

We retain your personal data for the period that you actively interact with us. You are no longer considered to be actively interacting with us if, for a consecutive period of two (2) years, you have not purchased an item from us or have not visited one of our website(s). After this two (2) year period we will only retain specific personal data that need to be retained (i) in light of the purpose(s) for which they were obtained (ii) if required to comply with a legal obligation or (iii) if necessary to protect our rights and legal position.

The personal data that we use to send you direct marketing communications will be used (processed) by us until you opt-out from receiving them.

In case you request us to delete your personal information from our database we will do so within 30 days.

9. YOUR RIGHTS

You have the right to access your personal data that we collect and process and may request from us that we rectify or erase personal data or restrict the processing of your personal data or object to the processing. In addition, you have the statutory right to file a complaint with a competent data protection authority.

You can exercise your rights towards us by sending an e-mail to the contact e-mail address listed below.

If you wish to opt-out from receiving direct marketing communications you can click the opt-out link in the respective message or indicate your opt-out in your account settings. For your rights in relation to cookies, please check our cookie notice which can be found here.

10. OUR CONTACT DETAILS

CONTACT INFORMATION

Apparel Group
P.O. Box No. 261873
Jebel Ali Free Zone
Dubai, United Arab Emirates
Telephone: +971 80086669
Email: tommy@apparelgroup.com
Timings: Daily 09.00 am - 09:00 pm

ANNEX 2

RETURN INFORMATION

All products purchased on the Website may be returned within the following time frame at your own risk. Within 14 days after the day on which the product(s) come into your physical possession (or into the possession of a third party other than the carrier and indicated by you), you need to (i) inform us of your intention to return the product(s) following the instructions below; and (ii) physically return such product(s) to us. If you return the product(s) by mail, you will have returned the products on time if you have delivered the product(s) at the post office or to the carrier within the aforementioned 14 days period.

Apparel LLC
Plot No S21317,
Jebel Ali South Freezone Extension
Opp Panasonic Company, Exit 18 ,
Gate No 7 Roundabout 13 - Dubai United Arab Emirates
Telephone: +971 80086669
Email: tommy@apparelgroup.com
Daily 09.00 am - 09:00 pm
*Toll free number

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

EFFECTS OF WITHDRAWAL

If you withdraw from your order, we will reimburse to you all payments received from you, excluding the costs of standard delivery and eventual administration fees, without undue delay and in any event not later than 14 days from the day on which we have received the product back. We will carry out such reimbursement using store credit unless you have expressly agreed otherwise. In such case, the same means of payment as you used for the initial transaction will apply except for cash on delivery for which reimbursement will be done through bank transfer; in any event, you will not incur any fees as a result of such reimbursement.

You will return the products or hand them over to us, without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the products before the period of 14 days has expired.

We will bear the cost of returning the products. You are only liable for any diminished value of the products resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the products.

For more information on how to return your order, please click here.

COOKIES NOTICE

For your rights in relation to cookies, please check our cookie notice which can be found here.
(© 2019,)

COOKIES NOTICE

Hi there, this is our cookie notice. When you visit our website or use a mobile app, we will place one or more cookies on your device or use JavaScript, HTML 5 and other digital technologies to collect information from your computer, mobile handset or other device. This information may contain personal data. In this cookie policy we will tell you what cookies we will use and what their functions are. How we process personal data that we obtain from your device is described in our privacy notice. When you visit our website we will regard this as your specific request to provide you with the full functionality of the site, including but not limited with the ability to buy an item in our webstore. 

1. WHO IS RESPONSIBLE?

The responsibility for this cookie policy lies with Apparel Group LLC and is referred to as “we” or “us”. You can contact us at the address listed below.

1. WHO IS RESPONSIBLE?

When we talk cookies, we are talking about small (temporary) text files we transfer to your device. We may also use similar digital techniques, such as JavaScript, HTML 5, device fingerprinting etc. Collectively we refer to these digital techniques as “cookies” in this cookie policy.

3. WHY DO WE USE COOKIES?

Cookies may be used for many different purposes. In the first place, these cookies ensure that you can use the basic functionality of the website: they remember your selection and the choices you make to improve your experience on our website. They help make the shopping cart and checkout process possible as well as assist in security issues and conforming to regulations. We call them “functional cookies”. 

Cookies can also be used to allow us to further develop and improve the functionality of our website by tracking usage. In some cases they improve the speed with which we can process your request, allow us to remember site preferences you have selected. You can make a choice to not consent to our use of these “analytical cookies”. 

These cookies channel back data to our data analytics tools. If you visit one of our websites, we can determine from which marketing channel you originated (e.g., Google AdWords, e-mail newsletter), what pages you viewed, which items you have added to your cart and which ones you bought. We also receive information on how you use and interact with our websites as well as on the amount of time that you spend on it. The server of our websites also collects basic information that relates to the request that is made from your browser when you visit the websites. These data may include information on your last visit date and time, timestamp of the browser request, your IP address, basic HTTP header information (like referral URL and user agent) and previous URL that was requested by your browser.

Thirdly, “social media- and advertising cookies” offer the possibility to connect you to social networks and share content from our website on social media. Information that we obtain from advertising cookies is used to maintain your personal advertising profile. These cookies also help us to include you in a particular online audience in our Data Management Platform (DMP). 

In the DMP information is collected on how our consumers respond to our products, brand and advertisements. This information is collected from different sources available to us offline, online and mobile, for instance when you are visiting our website. Next to that it is enriched with information collected by others, such as data relating to the local weather. Based on that information the DMP can help our marketing teams to find and define relevant segments of online audiences to direct marketing campaigns at to best reach them, within and beyond our digital channels. If your digital marketing profile falls within such a segment you will probably receive our advertising tailored to the interests of the segment we placed you in on Facebook, Google properties, online properties of so-called affiliate parties and other online and offline locations and materials, which is targeted advertising. 

In the DMP information is collected on how our consumers respond to our products, brand and advertisements. This information is collected from different sources available to us offline, online and mobile, for instance when you are visiting our website. Next to that it is enriched with information collected by others, such as data relating to the local weather. Based on that information the DMP can help our marketing teams to find and define relevant segments of online audiences to direct marketing campaigns at to best reach them, within and beyond our digital channels. If your digital marketing profile falls within such a segment you will probably receive our advertising tailored to the interests of the segment we placed you in on Facebook, Google properties, online properties of so-called affiliate parties and other online and offline locations and materials, which is targeted advertising. 

We may also use the data for retargeting by showing you a targeted advertisement on a third-party website that is linked to an event on our website, for example a specific purchase that was abandoned.

In addition, Facebook, Google and other online actors can independently register your use of our advertisements. Please read the privacy policies of such third parties as we are not responsible for the personal data they process for their own purposes.

You can make a choice to not consent to our use of these “social media- and advertising cookies”.

The actual cookies that we use are listed and described here.

4. OUR CONTACT DETAILS

Apparel Group
P.O. Box No. 261873
Jebel Ali Free Zone
Dubai, United Arab Emirates
Telephone: +971 80086669
E-mail: tommy@apparelgroup.com
Timings: Daily 09.00 am - 09:00 pm

DELIVERY INFORMATION

We currently deliver to UAE only. All shipments will be delivered through Fetchr for UAE. Shipments will be delivered within 5 working days for most of the areas. Once AWB (Air Way Bill Number used to track your shipments) is generated by the shipping department, customers will be intimated by registered email and mobile number.

Customers can track their shipments here on the shipping company's website by using the AWB number supplied. Deliveries in the UAE are Free of Cost, however Cash on Delivery orders attracts AED 20 for UAE as handling cost fee.

For delivery orders to an out of service area, merchandise will be delivered to the nearest Fetchr office. As per the delivery schedule and terms specified by Fetchr. Additional charges may apply.The following areas are defined by Fetchr as out of service areas.

For delivery orders to an out of service area, merchandise will be delivered to the nearest Fetchr office. As per the delivery schedule and terms specified by Fetchr. Additional charges may apply.The following areas are defined by Fetchr as out of service areas.

Out of Service Delivery Area. Delivery will be possible to these locations however it may require extra transit time and charge.

FUJAIRAH

1. Kalba – Oman Road
2. Kalba – Sharjah Road
3. Khor KalbaThoban
4. Marbha Area

SHARJAH

1. Al Quaz Area (After SHJ airport)
2. Ramakia
3. Talaa Suweihad Rifaa Ramsa Tarfana Al Darari Muwafjaa
4. Maliha
5. Al Barshi
6. Badia

FUJAIRAH

1. Manama
2. Halu area
3. Khan sahab area
4. Moihaid
5. After Central Jail

RAS-AL KHAIMAH

1. Al Hail Area
2. Airport Area
3. Al Ghail
4. Khath
5. Adhen
6. Hamranya
7. Manama
8. Shawkha
9. Shaam (we have service but twice in a week)
10. Al Jeer
11. Burairath (we have service but only near college)
12. Al Siji Area
13. Al Manae
14. Ghaleela

AL- AIN

1. Yahar
2. Salymat
3. Waqan
4. Al Saad
5. Swayhan
6. Al Faqa
7. Al Oha
8. Baniyas (AUH – AAN road)
9. Nahel
10. Al Hayar
11. Nema
12. Bada
13. Far Hili
14. Mezyad (No Service in Residence Area Only)
15. Zaheer
16. Al Foah
17. Al Ramah
18. Abu Samra
19. Shoaibah
20. Kaldiyah
21. Al Qua
22. Hili Khalaif

ABU DHABI

1. Al Bahya
2. Al Dhaera
3. Al Khatam
4. Al Khazna
5. Al Samaha
6. Al Raha
7. Al Rahba
8. Al Sabkha
9. Al Watba
10. Al Sila
11. Asab
12. Bida Al Mutawa
13. Das Island
14. Ghayati
15. Habshan
16. Hamayem
17. Jebel Dana
18. Khannur
19. Mirfa
20. Zirku
21. Taweelah
22. Education Area